Growth-Driven Assistant Branch Manager

Greater Nevada Credit Union; Reno (NV); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA contributions

Paid time off and holidays

Volunteer time off

Employee discounts

Life insurance

Job summary

Greater Nevada Credit Union in Reno, NV, is seeking an Assistant Branch Manager to support the branch manager in operations, sales, and member experience. You will lead by example, mentor staff, ensure policy adherence, and drive growth initiatives in a collaborative, community-focused environment.

This role emphasizes leadership, problem solving, and delivering exceptional service to members while coordinating with internal teams to resolve complex issues.

Qualifications

• 2+ years of banking or financial services experience.
• 1–2+ years of team leadership experience in fast-paced environments.
• 2+ years in a structured, regulated environment with processes and compliance.
• High School Diploma or GED.

Responsibilities

• Lead by example and inspire team members to achieve excellence.
• Foster a positive, productive work environment and growth.
• Provide guidance and mentorship to branch staff for professional development.
• Ensure adherence to policies, procedures, and compliance standards.
• Monitor branch metrics and implement corrective actions to optimize efficiency.
• Collaborate with the branch manager to drive growth and continuous improvement.
• Conduct audits and implement best practices for operational effectiveness.
• Maintain a member-centric culture and deliver exceptional service.
• Engage with members to address needs and provide personalized solutions.
• Develop strategies for customer acquisition and retention.
• Serve as primary contact for complex member issues and complaints.

Skills

Leadership

Sales experience

Relationship building

Communication

Initiative

Problem solving

Member experience

Operations excellence

Issue resolution

Growth mindset

Team mentorship

Education

High School Diploma or Equivalent (GED)

Job description

Greater Nevada Credit Union in Reno, NV, is seeking an Assistant Branch Manager to support the branch manager in operations, sales, and member experience. You will lead by example, mentor staff, ensure policy adherence, and drive growth initiatives in a collaborative, community-focused environment.

This role emphasizes leadership, problem solving, and delivering exceptional service to members while coordinating with internal teams to resolve complex issues.