Assistant Branch Manager: Growth & Member Experience

Greater Nevada; Sparks (NV); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

12 annual holidays

Floating holidays

Sabbatical leave after seven years

Employee discounts

Job summary

Greater Nevada Credit Union in Sparks, NV is seeking an Assistant Branch Manager to support the branch manager in all operations, with a focus on leadership, member experience, and growth initiatives. You will address complex member issues, uphold compliance, and drive continuous improvement.

The role emphasizes coaching staff, maintaining performance metrics, and delivering personalized solutions to members. The position is full-time and based at the Vista Branch in Sparks.

Qualifications

• 2+ years of experience in banking, financial services, or a customer-facing retail/call center environment (financial services preferred)
• 1–2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership through ownership, influence, and delivering results in fast-paced environments, including cross-functional work
• 2+ years of experience operating in a structured, metrics-driven, or regulated environment with clear processes, performance expectations, and/or compliance requirements
• High School Diploma or Equivalent (GED)

Responsibilities

• Lead by example, inspiring team members to achieve excellence in their roles.
• Foster a positive and motivating work environment conducive to productivity and growth.
• Provide guidance, mentorship, and support to branch staff to enhance their professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.
• Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
• Collaborate with the branch manager to develop and execute strategies for continuous improvement.
• Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
• Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
• Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
• Serve as the primary point of contact for resolving complex member issues and complaints.
• Utilize effective problem‑solving skills to address member concerns promptly and efficiently.

Skills

Dynamic leader

Branch operation excellence promoter

Champion of member experience

Growth-oriented Advocate

Specialist in member issue resolution

Education

High School Diploma or GED

Job description

Greater Nevada Credit Union in Sparks, NV is seeking an Assistant Branch Manager to support the branch manager in all operations, with a focus on leadership, member experience, and growth initiatives. You will address complex member issues, uphold compliance, and drive continuous improvement.

The role emphasizes coaching staff, maintaining performance metrics, and delivering personalized solutions to members. The position is full-time and based at the Vista Branch in Sparks.