ASSISTANT BRANCH MANAGER - NORTHWEST RENO

Greater Nevada Credit Union; Reno (NV); On-site; USD 3,182,000 - 4,423,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Paid time off

Holidays

Volunteer time

Job summary

Greater Nevada Credit Union in Reno, NV is seeking an Assistant Branch Manager to support the branch manager in daily operations, leadership, and member experience. The role emphasizes growth initiatives, issue resolution, and strategic planning to drive efficiency.

You will mentor staff, monitor performance metrics, and collaborate with other departments to deliver exceptional service to members while maintaining compliance and operational excellence.

Qualifications

• 2+ years in banking/financial services or customer-facing retail/call center environment (financial services preferred).
• 1-2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership in fast-paced settings.
• 2+ years operating in a structured, metrics-driven or regulated environment with clear processes and compliance requirements.

Responsibilities

• Lead by example and inspire team members to achieve excellence.
• Provide guidance, mentorship, and support to branch staff for professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.

Skills

Dynamic leader

Branch operation excellence

Champion of member experience

Growth-oriented advocate

Specialist in member issue resolution

Education

High School Diploma or GED

Job description

Join Our Team! At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another. Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.

Work for an organization committed to helping people and communities thrive. If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!

About The Position

The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

What You'll Be Doing

• Lead by example, inspiring team members to achieve excellence in their roles.
• Foster a positive and motivating work environment conducive to productivity and growth.
• Provide guidance, mentorship, and support to branch staff to enhance their professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.
• Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
• Collaborate with the branch manager to develop and execute strategies for continuous improvement.
• Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
• Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
• Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
• Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
• Serve as the primary point of contact for resolving complex member issues and complaints.
• Utilize effective problem-solving skills to address member concerns promptly and efficiently.
• Work closely with internal departments to elevate and resolve issues that require additional support or expertise.
• Implement measures to prevent recurring issues and enhance overall member satisfaction.
• Act as Branch Manager when Branch Manager is not present.
• Includes addressing personnel matters as assigned.

Qualifications

• 2+ years of experience in banking, financial services, or a customer-facing retail/call center environment (financial services preferred)
• 1-2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership through ownership, influence, and delivering results in fast-paced environments, including cross-functional work.
• 2+ years of experience operating in a structured, metrics-driven, or regulated environment with clear processes, performance expectations, and/or compliance requirements.
• High School Diploma or Equivalent (GED)

Skills & Competencies

• Dynamic leader
• Branch operation excellence promoter
• Champion of member experience
• Growth-oriented Advocate
• Specialist in member issue resolution

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.

Location and Travel Requirements

Greater Nevada Credit Union's North West Reno Branch

5150 Mae Anne Avenue, Suite 203, Reno, NV 89523

United States

• Located in an idyllic small community in beautiful Northern Nevada

Compensation & Benefits

• $ 23.08 - $32.11 per hour
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.