Branch Operations Leader - Growth & Service Excellence

WCM White Cap Management LLC; Orlando (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

White Cap is hiring an Assistant Branch Manager to help lead a branch in a fast-paced distribution environment. You will guide sales and operations teams, manage inventory and procurement, and ensure accurate order billing and timely customer service.

The role requires strong leadership and hands-on problem solving in a large, national contractor supply network. As part of White Cap, you will support growth initiatives, improve branch profitability, and maintain safety and compliance standards.

Qualifications

• 5+ years of experience in branch management or operations.
• Experience with sales order systems and procurement.
• Spanish language proficiency a plus.

Responsibilities

• Support the talent acquisition, development, and retention of branch sales and operations associates.
• Manages the branch in the Branch Manager’s absence.
• Assists in developing strategies to drive branch sales and profitability.
• Coordinate procurement, inventory control, shipping/receiving, warehousing, and sales per company policies.
• Solve problems at the branch level.
• Investigate customer complaints (damaged items, overcharges, delays).
• Make necessary resource adjustments and address inventory discrepancies.
• Serve customers and support counter/inside sales functions.
• Ensure all sales orders are billed correctly and timely.
• Schedule staff and analyze budgets and variances.
• Performs other duties as assigned.
• Company will run an MVR report; an acceptable MVR is required.

Skills

People leadership

Operations management

Customer service

Budgeting

Sales support

Oracle

Tools

Oracle

Job description

White Cap is hiring an Assistant Branch Manager to help lead a branch in a fast-paced distribution environment. You will guide sales and operations teams, manage inventory and procurement, and ensure accurate order billing and timely customer service.

The role requires strong leadership and hands-on problem solving in a large, national contractor supply network. As part of White Cap, you will support growth initiatives, improve branch profitability, and maintain safety and compliance standards.