Branch Operations Leader: Growth, Service & Compliance

Poppy Bank; Clovis (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Poppy Bank seeks a Branch Operations Specialist/Officer in California to lead daily operational tasks, maintain compliance, and support the Branch Manager in growth and client service.

This role requires hands-on leadership, training staff, scheduling, teller duties, and ensuring security controls. In-office work is required, with focus on accuracy and customer satisfaction in a dynamic banking environment.

Qualifications

• Minimum of 5 years banking experience.
• Minimum of 2 years supervisory experience.
• Proficient with banking programs and MS Office.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Schedules branch staff to ensure appropriate branch coverage.
• Works with staff to ensure a positive customer experience.
• Maintains branch security and training.
• Reviews reports and approves exceptions within limits.
• Performs teller duties and opens new accounts.
• Assists with business development and customer retention.

Skills

Banking operations

Staff supervision

Customer service

Policy compliance

Job description

Poppy Bank seeks a Branch Operations Specialist/Officer in California to lead daily operational tasks, maintain compliance, and support the Branch Manager in growth and client service.

This role requires hands-on leadership, training staff, scheduling, teller duties, and ensuring security controls. In-office work is required, with focus on accuracy and customer satisfaction in a dynamic banking environment.