Branch Operations Leader – Growth & Service

Poppy; La Mesa (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Poppy Bank in California seeks a Branch Operations Specialist or Branch Operations Officer to provide leadership and day-to-day operations in the branch. This role requires deep knowledge of banking operations and compliance with state and federal regulations, with hands-on service to clients and staff supervision.

You will schedule staff, ensure security and policy adherence, support sales programs, open new accounts, and mentor tellers.

Qualifications

• Minimum of 5 years banking experience.
• Minimum of 2 years supervisory experience.
• Minimum 2 years of operations experience.
• Proficient with Word, Excel and Outlook and banking programs.

Responsibilities

• Schedules branch staff to ensure coverage and a positive customer experience.
• Maintains branch security and internal controls.
• Opens new accounts and handles branch documentation.
• Reviews reports and approves transactions within limits.
• Provides teller support and customer service escalation.
• Supports sales programs and branch promotion activities.

Skills

Banking knowledge

Leadership

Customer service

Time management

Tools

MS Word

MS Excel

MS Outlook

Banking software

Job description

Poppy Bank in California seeks a Branch Operations Specialist or Branch Operations Officer to provide leadership and day-to-day operations in the branch. This role requires deep knowledge of banking operations and compliance with state and federal regulations, with hands-on service to clients and staff supervision.

You will schedule staff, ensure security and policy adherence, support sales programs, open new accounts, and mentor tellers.