Branch Operations Leader: Elevating Client Experience

Fairygodboss; Murfreesboro (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to run daily operations, ensure exceptional client experiences, and uphold regulatory standards.

You will guide the lobby, manage cash devices, promote self-service options, and lead the team to maintain loss control and compliance while delivering trusted financial solutions.

This role emphasizes relationship building, training, and a calm, professional presence that aligns with Chase values and community banking.

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You are committed to maintaining a keen eye for detail and staying organized.
• You are proud of your leadership skills and operational proficiency.
• You have a strong passion for educating the branch team and partners.
• You excel at building meaningful connections and engaging with clients.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively.
• Lead branch operations, including managing cash devices like the cash vault and ATM, ensuring adherence to bank policies and procedures.
• Introduce clients to the friendly branch team, collaborating to deliver seamless service and elevate the client experience.
• Simplify clients' banking experience by promoting self-service options for 24/7 access.
• Support all aspects of branch operations, including loss control, compliance, and audits.

Skills

Policy adherence

Detail orientation

Leadership

Customer education

Team collaboration

Retail banking

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to run daily operations, ensure exceptional client experiences, and uphold regulatory standards.

You will guide the lobby, manage cash devices, promote self-service options, and lead the team to maintain loss control and compliance while delivering trusted financial solutions.

This role emphasizes relationship building, training, and a calm, professional presence that aligns with Chase values and community banking.