Branch Operations Lead: Elevate Client Experience

Fairygodboss; City of Niagara Falls (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to manage daily branch operations, guide staff, and ensure compliant, high‑quality client service. The role emphasizes welcoming clients, handling transactions accurately, and guiding customers to self-service options.

The position requires leadership, attention to detail, and the ability to coordinate with the Branch Manager to uphold loss control and audit standards while fostering a collaborative team environment.

Qualifications

• Adhere to banking policies, procedures and regulatory requirements.
• Demonstrate strong leadership and operational proficiency in a branch setting.
• Provide education and guidance to branch staff and partners.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings to build trusted relationships.
• Ensure accurate transactions and adherence to policies while handling cash devices and ATMs.
• Lead branch operations and resolve client issues promptly with attention to detail and consistency.
• Introduce clients to the branch team and available specialists to meet financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance and audits to maintain secure operations.

Skills

Regulatory compliance

Leadership

Customer service

Attention to detail

Team training

Retail banking

Education

High School Diploma/GED

College degree preferred

Job description

Chase is seeking a Branch Operations Lead to manage daily branch operations, guide staff, and ensure compliant, high‑quality client service. The role emphasizes welcoming clients, handling transactions accurately, and guiding customers to self-service options.

The position requires leadership, attention to detail, and the ability to coordinate with the Branch Manager to uphold loss control and audit standards while fostering a collaborative team environment.