Branch Operations Leader - Elevate Customer Experience

JPMorgan Chase & Co.; Alexandria (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Alexandria, VA seeks a Branch Operations Lead to work with the Branch Manager and team to deliver exceptional client experiences while adhering to bank policies and controls.

In this role, you will guide daily branch operations, supervise cash-handling tasks, manage lobby flow, and train staff on procedures, compliance, and new self-service options to improve the client journey. You will also review operations for loss prevention and participate in audits to ensure a

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency in a collaborative team.

Responsibilities

• Collaborate with Branch Manager to create a welcoming environment and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings for relationships.
• Engage clients with clear communication to understand needs and guide them to services.
• Lead branch operations including cash devices and adherence to bank policies.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to maintain smooth operations.

Skills

Leadership

Customer service

Regulatory compliance

Training & coaching

Communication

Detail-oriented

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Alexandria, VA seeks a Branch Operations Lead to work with the Branch Manager and team to deliver exceptional client experiences while adhering to bank policies and controls.

In this role, you will guide daily branch operations, supervise cash-handling tasks, manage lobby flow, and train staff on procedures, compliance, and new self-service options to improve the client journey. You will also review operations for loss prevention and participate in audits to ensure a