Branch Operations Leader: Elevate Client Experience & Compliance

JPMorgan Chase & Co.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences. You will lead day-to-day branch operations, oversee cash devices, and ensure compliance with bank policies and procedures.

You will greet clients, manage lobby flow, educate customers about self-service options, and build lasting relationships while guiding the team to uphold high standards of control and service.

Qualifications

• Adherence to policies, procedures, and regulatory banking requirements.
• Keen eye for detail and strong organizational skills.
• Demonstrated leadership and operational proficiency in branch activities.
• Ability to educate the branch team and partners and keep them informed.
• Strong client engagement skills and ability to refer clients to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, anticipating needs during check-in.
• Lead branch operations, including managing cash devices like the cash vault and ATM, resolving client issues with attention to detail and compliance.
• Introduce clients to the branch team to deliver seamless service and build lasting relationships.
• Promote self-service options to simplify clients' banking experience and accessibility.
• Support all aspects of branch operations, including maintaining loss control, compliance, and audits.

Skills

Policy compliance

Detail orientation

Leadership

Client education

Relationship building

Banking operations

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences. You will lead day-to-day branch operations, oversee cash devices, and ensure compliance with bank policies and procedures.

You will greet clients, manage lobby flow, educate customers about self-service options, and build lasting relationships while guiding the team to uphold high standards of control and service.