Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

JPMorgan Chase & Co. in San Diego seeks a Branch Operations Lead to be at the heart of branch operations, working with the Branch Manager and team to deliver precise, compliant financial services while fostering client relationships.

The role emphasizes guiding clients to self-service options, reviewing branch procedures, and maintaining high standards for loss control, compliance, and audits, while ensuring a welcoming, inclusive environment.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED required.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Create a welcoming branch atmosphere and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations, including cash devices, and resolve client issues per policy.
• Collaborate with Branch Manager and team to maintain compliance and audits.
• Introduce clients to branch team for specialized financial needs.
• Support loss control and security through proper procedures.

Skills

Leadership

Attention to detail

Regulatory compliance

Customer service

Communication

Team collaboration

Problem solving

Education

High school diploma or GED

College degree

Tools

ATM operations

Cash handling systems

Job description

JPMorgan Chase & Co. in San Diego seeks a Branch Operations Lead to be at the heart of branch operations, working with the Branch Manager and team to deliver precise, compliant financial services while fostering client relationships.

The role emphasizes guiding clients to self-service options, reviewing branch procedures, and maintaining high standards for loss control, compliance, and audits, while ensuring a welcoming, inclusive environment.