Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.

Roseville (MI)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. in Roseville, Michigan seeks a Branch Operations Lead to partner with the Branch Manager, guide daily branch activities, and ensure precise handling of client transactions. The role focuses on coaching staff, maintaining compliance, and delivering a welcoming client experience.

The position emphasizes leading operations, improving lobby flow, and promoting self-service options while upholding governance and audit standards.

Qualifications

1+ years of retail banking experience.
Ability to work branch hours including weekends and evenings.
High school degree, GED, or foreign equivalent.

Responsibilities

Collaborate with Branch Manager to create welcoming atmosphere and exceptional client experience.
Greet clients entering the branch and assist with transactions, lobby flow, and meetings.
Engage clients with clear communication to understand needs and build relationships.
Lead branch operations, manage cash devices, resolve client issues, ensure policy compliance.
Introduce clients to the branch team and assist with specialized financial needs.
Promote self-service options to simplify banking for clients.
Support loss control, compliance, and audits to ensure smooth operations.