Branch Operations Lead: Client-Focused Banking Leader

JPMorganChase; Warren (MI); On-site; USD 60,000 - 82,000; Full time

Job summary

JPMorgan Chase in Warren, MI is seeking a Branch Operations Lead to oversee daily branch activities, welcome clients, and ensure accurate, compliant transactions. You will collaborate with the Branch Manager to promote best practices and coaching across the team.

The role emphasizes client relationship building, adherence to policies, and leadership in branch operations, with opportunities to guide service quality and drive loss control and compliance.

Qualifications

• 1+ years of retail banking experience.
• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, adhering to bank policies.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service and elevate the client experience.
• Simplify clients' banking experience by sharing self-service options for 24/7 access to accounts.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining loss control, compliance, and audits.

Skills

Retail banking experience

Associate Banker

Education

College degree or military equivalent

Job description

JPMorgan Chase in Warren, MI is seeking a Branch Operations Lead to oversee daily branch activities, welcome clients, and ensure accurate, compliant transactions. You will collaborate with the Branch Manager to promote best practices and coaching across the team.

The role emphasizes client relationship building, adherence to policies, and leadership in branch operations, with opportunities to guide service quality and drive loss control and compliance.