Branch Experience & Operations Lead

JPMorgan Chase & Co.; Ypsilanti (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in Michigan is seeking a Branch Operations Lead to oversee branch operations, collaborate with the Branch Manager, and ensure that transactions are processed accurately while complying with bank policies and procedures.

The role emphasizes improving client experiences through self-service options, maintaining loss prevention, audits, and building lasting relationships with clients and the team.

Qualifications

• 1+ year of retail banking experience.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.

Skills

Customer service

Communication

Leadership

Regulatory compliance

Detail oriented

Team collaboration

Retail banking

Multi-tasking

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling systems

Job description

JPMorgan Chase & Co. in Michigan is seeking a Branch Operations Lead to oversee branch operations, collaborate with the Branch Manager, and ensure that transactions are processed accurately while complying with bank policies and procedures.

The role emphasizes improving client experiences through self-service options, maintaining loss prevention, audits, and building lasting relationships with clients and the team.