Branch Experience Lead Elevate Client Service & Operations

JPMorgan Chase & Co.; Ann Arbor (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Ann Arbor, MI. You will work closely with the Branch Manager to ensure a welcoming client experience, manage daily branch operations, and lead teams to uphold policy compliance and audit standards.

The role emphasizes client engagement, operational proficiency, and the ability to educate teammates on procedures while promoting self-service options for round-the-clock access to accounts.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements; ensure smooth operations.
• Maintain a keen eye for detail and stay organized to juggle multiple tasks.
• Demonstrate leadership skills and operational proficiency to ensure accurate transactions.
• Educate the branch team and partners to stay connected and informed.
• Engage with clients, build relationships, and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours, including weekends and evenings.
• High school degree, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch where clients enjoy an exceptional experience.
• Greet clients on entry, assist with transactions, manage lobby flow, and schedule meetings to build trust.
• Engage clients with clear communication to understand needs and guide them to services.
• Lead branch operations: cash devices, vault, and ATM; address issues per policies and procedures.
• Introduce clients to the branch team to deliver seamless service and address financial needs.
• Promote self-service options to simplify access to accounts any time.
• Support all branch operations with focus on loss control, compliance, and audits.

Skills

Customer service

Leadership

Regulatory compliance

Communication

Detail oriented

Team collaboration

Sales referrals

Cash handling

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Ann Arbor, MI. You will work closely with the Branch Manager to ensure a welcoming client experience, manage daily branch operations, and lead teams to uphold policy compliance and audit standards.

The role emphasizes client engagement, operational proficiency, and the ability to educate teammates on procedures while promoting self-service options for round-the-clock access to accounts.