Branch Operations Leader

JPMorgan Chase & Co.; Warren (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in Warren, MI is seeking a Branch Operations Lead who collaborates with the Branch Manager to deliver a welcoming, compliant, and high-service banking experience.

You will greet clients, assist with transactions, manage lobby flow, and lead daily branch operations while upholding bank policies and audits. The role emphasizes coaching the branch team, educating clients about self-service options, and building lasting relationships with customers.

Qualifications

• You adhere to policies, procedures and regulatory requirements.
• You pay close attention to detail and stay organized to multitask effectively.
• You demonstrate leadership and operational proficiency to ensure accurate transactions.
• You are eager to educate the branch team and partners and keep them informed.
• You excel at building client relationships and guiding them to available experts.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.
• You hold a high school degree, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy adherence

Detail-oriented

Leadership

Team training

Customer engagement

Retail banking experience

Weekend/evening availability

Education

High School Diploma or GED

Job description

JPMorgan Chase & Co. in Warren, MI is seeking a Branch Operations Lead who collaborates with the Branch Manager to deliver a welcoming, compliant, and high-service banking experience.

You will greet clients, assist with transactions, manage lobby flow, and lead daily branch operations while upholding bank policies and audits. The role emphasizes coaching the branch team, educating clients about self-service options, and building lasting relationships with customers.