Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Kimball Township (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. in Michigan seeks a Branch Operations Lead to oversee daily branch activities, collaborate with the Branch Manager, and uphold policy, compliance, and audit standards while delivering a welcoming client experience.

The role emphasizes coaching staff, managing cash devices, promoting self-service options, and ensuring accurate transactions while building strong client relationships across the branch.

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You maintain keen attention to detail and stay organized to juggle tasks.
• You demonstrate leadership and operational proficiency, ensuring accurate transactions.
• You educate and engage the branch team to stay connected and informed.
• You build meaningful client relationships and refer to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs during check-in.
• Lead branch operations, including cash devices and audits, ensuring compliance.
• Introduce clients to the branch team to deliver seamless service with care.
• Promote self-service options to simplify banking for clients.
• Support all branch operations, including loss control and regulatory compliance.

Skills

Policy compliance

Detail oriented

Leadership

Team education

Client engagement

Retail banking

Time management

Education

High School or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Michigan seeks a Branch Operations Lead to oversee daily branch activities, collaborate with the Branch Manager, and uphold policy, compliance, and audit standards while delivering a welcoming client experience.

The role emphasizes coaching staff, managing cash devices, promoting self-service options, and ensuring accurate transactions while building strong client relationships across the branch.