Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in Dallas seeks an experienced Branch Operations Lead to drive frontline operations, lead a team, and ensure accurate, compliant transactions.

You will collaborate with the Branch Manager to enhance client experiences and uphold bank policies. You will supervise lobby flow, cash devices, audits, and loss control while coaching staff to elevate service quality and build lasting client relationships.

Qualifications

• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency to guide the branch team.
• Ability to educate and keep the team informed.
• Engage clients and refer to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs.
• Lead branch operations, including cash devices; ensure policy adherence.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking.</li>
• Support branch operations with loss control, compliance, and audits.

Skills

Leadership

Operational proficiency

Regulatory compliance

Attention to detail

Customer service

Team collaboration

Education

High school diploma/GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Dallas seeks an experienced Branch Operations Lead to drive frontline operations, lead a team, and ensure accurate, compliant transactions.

You will collaborate with the Branch Manager to enhance client experiences and uphold bank policies. You will supervise lobby flow, cash devices, audits, and loss control while coaching staff to elevate service quality and build lasting client relationships.