Branch Operations Leader — Elevate Client Experience

JPMorganChase; Lincoln (NE); On-site; USD 52,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Lincoln, NE to manage daily branch activities, coach staff, and ensure compliant operations. You will drive client service, support cash handling, and promote self-service options to enhance banking convenience.

You will work closely with the Branch Manager, oversee lobby flow, and build relationships with clients while upholding policy and regulatory requirements.

Qualifications

• 1+ years of retail banking experience.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency for branch settings.
• Ability to educate and guide branch teams and partners.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Lead branch operations, cash devices, and adherence to bank policies.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to improve customer experience.
• Support loss control, compliance, and audits to keep branch secure.

Skills

Retail banking

Leadership

Detail oriented

Regulatory compliance

Customer service

Team training

Branch operations

Education

High school diploma or GED

Tools

Cash vault operations

ATM operations

Job description

Chase is seeking a Branch Operations Lead in Lincoln, NE to manage daily branch activities, coach staff, and ensure compliant operations. You will drive client service, support cash handling, and promote self-service options to enhance banking convenience.

You will work closely with the Branch Manager, oversee lobby flow, and build relationships with clients while upholding policy and regulatory requirements.