Branch Operations Lead — Elevate Client Experience

JPMorganChase; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to work closely with the Branch Manager and team to ensure client transactions are handled accurately and efficiently. The role focuses on guiding branch operations, promoting self-service options, and maintaining high compliance and audit standards.

You will lead with a strong emphasis on leadership, staff education, and building lasting client relationships while ensuring the branch delivers exceptional service and security.

Qualifications

• You follow policies, procedures, and regulatory banking requirements.
• You maintain detail orientation and stay organized across multiple tasks.
• You lead operations with a focus on transaction accuracy and teamwork.
• You educate branch staff and partners to stay informed.
• You connect with clients and refer to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support branch operations with loss control, compliance, and audits.

Skills

Policies & procedures

Attention to detail

Leadership

Education & training

Client relationship building

Retail banking experience

High school education

Education

High school degree or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to work closely with the Branch Manager and team to ensure client transactions are handled accurately and efficiently. The role focuses on guiding branch operations, promoting self-service options, and maintaining high compliance and audit standards.

You will lead with a strong emphasis on leadership, staff education, and building lasting client relationships while ensuring the branch delivers exceptional service and security.