Branch Operations Lead: Elevate Client Experience

Fairygodboss; Austin (TX); On-site; USD 42,000 - 72,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to manage daily branch activities, ensure accurate transactions, and promote self-service options for clients. You will lead a team, uphold policy compliance, and strive for exceptional customer experiences in a dynamic branch environment.

Join a role that emphasizes risk control, training, and collaborative leadership while driving client satisfaction and operational excellence at the branch level.

Qualifications

• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency.
• Ability to educate the branch team and partners.
• Excellent client relationships and referral to experts.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow and scheduling.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations including cash devices like the cash vault and ATM.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy compliance

Detail-oriented

Leadership

Client education

Relationship building

Cash handling

Retail banking experience

Team collaboration

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to manage daily branch activities, ensure accurate transactions, and promote self-service options for clients. You will lead a team, uphold policy compliance, and strive for exceptional customer experiences in a dynamic branch environment.

Join a role that emphasizes risk control, training, and collaborative leadership while driving client satisfaction and operational excellence at the branch level.