Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Lincoln (NE); On-site; USD 52,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Lincoln, NE is seeking a Branch Operations Lead to guide daily branch activities, partner with the Branch Manager, and ensure transactions are processed accurately and compliantly.

You will welcome clients, manage lobby flow, promote self‑service options, and build lasting relationships while coaching the team to meet control standards. The role requires leadership, attention to detail, and availability for weekends and evenings in a fast-paced retail banking environment.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Excellent attention to detail and organizational skills.
• Strong leadership and operational proficiency.
• Ability to educate and inform the branch team.
• Proven ability to build client relationships.
• 1+ years of retail banking experience.
• High school diploma or GED.
• Ability to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow.
• Communicate clearly to understand and help clients.
• Lead branch operations, cash devices, and compliance.
• Introduce clients to the branch team and refer to experts.
• Promote self-service options for 24/7 access.
• Support loss control, compliance, and audits.

Skills

Regulatory compliance

Detail-oriented

Leadership

Client education

Relationship building

Communication

Retail banking experience

Weekend/evening availability

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Lincoln, NE is seeking a Branch Operations Lead to guide daily branch activities, partner with the Branch Manager, and ensure transactions are processed accurately and compliantly.

You will welcome clients, manage lobby flow, promote self‑service options, and build lasting relationships while coaching the team to meet control standards. The role requires leadership, attention to detail, and availability for weekends and evenings in a fast-paced retail banking environment.