Branch Operations Leader — Elevate Client Experience

Aumni; Lewisville (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching and more

Job summary

Chase is seeking an Assistant Branch Manager-Operations to lead branch operations and coach Associate Bankers. You will work with the Branch Manager to deliver exceptional client experiences, ensure compliance with banking regulations, and model hospitality and care.

You will guide staff in transactions, policy adherence, and cross-selling opportunities, while maintaining a welcoming branch environment. The role requires strong leadership, a focus on accuracy, and the ability to manage

Qualifications

• 2+ years of management experience or retail banking experience.
• High school degree or GED (or foreign equivalent).
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Manage and inspire Associate Bankers to deliver seamless service and adhere to policies.
• Collaborate with Branch Manager to run day-to-day operations and guest experiences.
• Greet clients and build trusted relationships in the branch environment.
• Plan staffing to meet client needs and branch priorities.
• Oversee branch operations including loss control, compliance and audits.
• Engage clients, communicate clearly, resolve issues and guide them to appropriate experts.
• Educate clients on self-service options and accessibility to accounts.

Skills

Leadership

Customer service

Regulatory compliance

Problem solving

Communication

Team coaching

Attention to detail

Education

High school degree or GED

College degree or military equivalent

Job description

Chase is seeking an Assistant Branch Manager-Operations to lead branch operations and coach Associate Bankers. You will work with the Branch Manager to deliver exceptional client experiences, ensure compliance with banking regulations, and model hospitality and care.

You will guide staff in transactions, policy adherence, and cross-selling opportunities, while maintaining a welcoming branch environment. The role requires strong leadership, a focus on accuracy, and the ability to manage