Branch Operations Lead - Elevate Client Experiences

JPMorgan Chase; Hayden Lake (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to work closely with the Branch Manager, guiding daily branch activities, ensuring precise processing of client transactions, and upholding bank policies and regulatory standards. The role focuses on delivering a welcoming client experience, coaching staff, and maintaining secure, compliant branch operations.

You will help clients navigate self-service options, balance lobby flow, and support audits while building lasting relationships with customers and

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You have a keen eye for detail and stay organized to juggle multiple tasks.
• You display leadership and operational proficiency to ensure transaction accuracy and teamwork.
• You enjoy educating the branch team and partners to keep everyone informed.
• You build meaningful connections with clients and refer them to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and ensure an exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs while checking into the queue.
• Lead branch operations including cash devices like the cash vault and ATM, resolving issues promptly.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients, available 24/7.
• Support all branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Customer service

Regulatory compliance

Leadership

Attention to detail

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to work closely with the Branch Manager, guiding daily branch activities, ensuring precise processing of client transactions, and upholding bank policies and regulatory standards. The role focuses on delivering a welcoming client experience, coaching staff, and maintaining secure, compliant branch operations.

You will help clients navigate self-service options, balance lobby flow, and support audits while building lasting relationships with customers and