Branch Operations Lead: Elevate Client Experiences

JPMorgan Chase & Co.; Bethlehem (Northampton County); On-site; USD 45,000 - 65,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences in a dynamic banking environment. You will guide the team, ensure precise transactions, and uphold policies while building lasting client relationships.

The role emphasizes branch operations leadership, adherence to compliance, and educating colleagues to maintain high service standards during weekends and evenings.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Leadership and operational proficiency to ensure accurate transactions.
• Educate and keep the branch team informed and compliant.
• Engage clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand client needs and guide them smoothly.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the team and support with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audit readiness in daily operations.

Skills

Customer service

Leadership

Attention to detail

Communication

Educating teammates

Client relationship building

Task management

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences in a dynamic banking environment. You will guide the team, ensure precise transactions, and uphold policies while building lasting client relationships.

The role emphasizes branch operations leadership, adherence to compliance, and educating colleagues to maintain high service standards during weekends and evenings.