Branch Operations Leader - Elevate Client Experience

JPMorgan Chase & Co.; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in Fort Wayne seeks a Branch Operations Lead to partner with the Branch Manager and frontline staff to deliver exceptional client experiences while maintaining control, accuracy, and compliance.

You will guide branch operations, greet clients, promote self-service options, and lead efforts in loss control, audits, and policy adherence, ensuring a welcoming, efficient, and secure banking environment.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Proven leadership and operational proficiency.
• Educate branch team and partners to stay informed.
• Build meaningful client connections and educate them.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Travel for training and meetings as required.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance and audits, ensuring the branch operates smoothly and securely.

Skills

Policy compliance

Attention to detail

Leadership

Operational proficiency

Client relationship building

Education and training

Communication with clients

Team collaboration

Retail banking experience

Weekend/evening availability

Education

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Fort Wayne seeks a Branch Operations Lead to partner with the Branch Manager and frontline staff to deliver exceptional client experiences while maintaining control, accuracy, and compliance.

You will guide branch operations, greet clients, promote self-service options, and lead efforts in loss control, audits, and policy adherence, ensuring a welcoming, efficient, and secure banking environment.