Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Portage (IN); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Indiana seeks a Branch Operations Lead to oversee branch activities, greet clients, and ensure accurate transactions. You will lead operations, promote self-service options, and maintain strict compliance while building lasting client relationships.

The role requires 1+ years in retail banking, plus a college degree or military equivalent, with weekend/evening availability. You will work closely with the Branch Manager to uphold service standards and loss-control

Qualifikationen

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and well organized to juggle multiple tasks.
• Strong leadership and operational proficiency for transaction accuracy.
• Educate branch staff and partners to stay informed.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Aufgaben

• Collaborate with Branch Manager to create a welcoming, high-service branch.
• Greet clients and assist with transactions, lobby flow, and meetings.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations, cash devices, and adherence to policies.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 account access.
• Support loss control, compliance, and audit readiness in daily ops.

Kenntnisse

Detail-oriented

Leadership

Customer education

Client relationship building

Regulatory/compliance awareness

Team collaboration

Communication skills

Ausbildung

College degree or military equivalent

Jobbeschreibung

JPMorgan Chase & Co. in Indiana seeks a Branch Operations Lead to oversee branch activities, greet clients, and ensure accurate transactions. You will lead operations, promote self-service options, and maintain strict compliance while building lasting client relationships.

The role requires 1+ years in retail banking, plus a college degree or military equivalent, with weekend/evening availability. You will work closely with the Branch Manager to uphold service standards and loss-control