Branch Operations Leader Elevate Client Experience

JP Morgan Chase; Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

JP Morgan Chase in Charleston is seeking a Branch Operations Lead to oversee daily branch activities, ensure accurate processing of transactions, and uphold regulatory compliance. You'll partner with the Branch Manager to maintain a welcoming environment and drive operational excellence.

The role emphasizes leadership, training, and client-focused service, guiding lobby flow, cash handling, and use of self-service options while ensuring risk controls and audits are met.

Qualifications

• Must adhere to policies, procedures, and regulatory banking requirements.
• Demonstrates attention to detail and ability to stay organized while juggling tasks.
• Proven leadership and operational proficiency to ensure transaction accuracy in a team setting.
• Proactive in educating and keeping the branch team informed.
• Strong customer focus with ability to educate and refer clients to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma or GED or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming environment and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them efficiently through the branch process.
• Lead branch operations including cash devices like the cash vault and ATM, ensuring accuracy and policy adherence.
• Introduce clients to the branch team to deliver seamless service and address specialized financial needs.
• Promote self-service options to simplify banking for clients at any time.
• Support branch operations, maintain loss control, compliance, and audits.

Skills

Leadership

Attention to detail

Strong communication

Client relationship building

Regulatory compliance awareness

Team training

Education

High school diploma or equivalent

College degree or military experience

Job description

JP Morgan Chase in Charleston is seeking a Branch Operations Lead to oversee daily branch activities, ensure accurate processing of transactions, and uphold regulatory compliance. You'll partner with the Branch Manager to maintain a welcoming environment and drive operational excellence.

The role emphasizes leadership, training, and client-focused service, guiding lobby flow, cash handling, and use of self-service options while ensuring risk controls and audits are met.