Branch Operations Leader — Client Experience

JPMorgan Chase; Lewisville (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Job summary

Chase, a leading financial services firm, is seeking an Assistant Branch Manager-Operations to collaborate with the Branch Manager in managing branch operations and ensuring compliance with banking regulations. The role focuses on coaching Associate Bankers, delivering exceptional client experiences, and maintaining a welcoming branch environment.

You will supervise staffing, oversee audits, and drive adherence to policies while promoting self-service options to clients.

Qualifications

• Strong leadership and people management skills.
• Operational proficiency ensuring accurate transactions and strong branch controls.
• Experience navigating branch audits and regulatory requirements.

Responsibilities

• Lead and coach Associate Bankers to deliver seamless service.
• Oversee day-to-day branch operations and compliance with policies.
• Greet clients and create a welcoming branch atmosphere.
• Plan staffing to meet client needs and priorities.
• Maintain loss control, compliance, and audit standards.
• Communicate clearly with clients and refer to specialists when needed.
• Promote self-service options to customers.

Skills

Leadership

Operational proficiency

Audits/compliance

Customer service

Team management

Policy and regulatory knowledge

Communication

Problem solving

Attention to detail

Multi-tasking

Branch hours flexibility

Education

High school diploma or GED

Job description

Chase, a leading financial services firm, is seeking an Assistant Branch Manager-Operations to collaborate with the Branch Manager in managing branch operations and ensuring compliance with banking regulations. The role focuses on coaching Associate Bankers, delivering exceptional client experiences, and maintaining a welcoming branch environment.

You will supervise staffing, oversee audits, and drive adherence to policies while promoting self-service options to clients.