Branch Operations Leader: Drive Customer Experience

Automatic Data Processing, Inc.; Scottsdale (AZ); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Stock Ownership Plan

Healthcare (Medical, Dental, Vision)

Parental Leave

Tuition Assistance

PTO 13–23 days depending on tenure

Sick Time 10 days

Holidays 11

Job summary

Stearns Bank is seeking an Assistant Branch Manager in Scottsdale, AZ to support branch leadership, operations, and performance. This in-office role focuses on delivering outstanding customer experiences, maintaining compliance, and driving deposit growth through proactive relationship management.

The position emphasizes supervision, coaching, and development of frontline staff, with a focus on accuracy, risk management, and service quality in a fast-paced banking environment.

Qualifications

• Minimum 3–5 years of progressively responsible experience in a financial institution or customer-focused banking environment.
• Previous leadership, supervisory, coaching, or lead experience preferred.
• Demonstrated success achieving sales, deposit growth, referral, and customer relationship goals.
• Strong understanding of branch operations, compliance requirements, operational risk management, and fraud prevention.

Responsibilities

• Serve as the operational leader for the branch by ensuring adherence to internal controls, operational procedures, bank policies, and regulatory requirements.
• Conduct and document daily operational reviews, identifying operational exceptions, fraud indicators, compliance concerns, and opportunities for process improvement.
• Exercise sound judgment when resolving operational issues while recognizing when escalation to the Branch Manager or appropriate support departments is necessary.
• Review branch activities for compliance with Regulation CC, CTR requirements, OFAC, CIP, dual control procedures, fraud prevention standards, and other applicable regulations.
• Maintain a high level of accuracy and attention to detail when reviewing transactions, documentation, reports, and operational processes.
• Identify opportunities to improve processes, efficiency, and the overall customer experience.

Skills

Leadership

Coaching

Customer service

Communication

Team collaboration

Job description

Stearns Bank is seeking an Assistant Branch Manager in Scottsdale, AZ to support branch leadership, operations, and performance. This in-office role focuses on delivering outstanding customer experiences, maintaining compliance, and driving deposit growth through proactive relationship management.

The position emphasizes supervision, coaching, and development of frontline staff, with a focus on accuracy, risk management, and service quality in a fast-paced banking environment.