Branch Operations Leader: Growth & Excellence

Pacific Western Bank; Ventura (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

401k with company match

Health and dental insurance

Paid time off & holidays

Tuition reimbursement

Job summary

Banc of California is seeking a Branch Operations Manager to lead the day-to-day operations of a busy branch, ensuring service quality and growth targets are met. You will supervise staff, manage risk, and uphold regulatory compliance across the office.

The role requires extensive branch operations experience and proven leadership. Expect a comprehensive benefits package and ongoing development opportunities as the bank grows its community presence.

Qualifications

• 7 years in branch operations, including 3 years supervisory or other leadership experience is required
• High School Diploma or equivalent is required
• Associate’s degree or higher strongly preferred
• Mastery of the operational regulatory environment with thorough knowledge of banking operations is required
• Solid knowledge of all aspects of using key branch systems; basic end-user knowledge of Word and Excel is required
• Leads, coaches, motivates, and develops staff across varying levels, with strength in selection, engagement, and driving high performance is required

Responsibilities

• Assure high quality and friendly customer service and adherence to growth and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective operational and service environment.
• Monitor staff’s performance relative to losses, differences and mitigating risk.
• Approve transactions within established guidelines, and elevate when required
• Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control.
• Identify and mitigate audit and operational risk.
• Interviews and hiring decisions involvement.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach and train employees.

Skills

Leadership

Coaching

People Management

Risk awareness

Multi-tasking

Education

High School Diploma or equivalent

Associate’s degree or higher

Tools

Word

Excel

Branch systems

Job description

Banc of California is seeking a Branch Operations Manager to lead the day-to-day operations of a busy branch, ensuring service quality and growth targets are met. You will supervise staff, manage risk, and uphold regulatory compliance across the office.

The role requires extensive branch operations experience and proven leadership. Expect a comprehensive benefits package and ongoing development opportunities as the bank grows its community presence.