Branch Operations Leader — Customer Experience & Risk

Santander Consumer USA Inc.

Northern (KY)

Hybrid

USD 38,000 - 64,000

Full time

14 days+

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Job summary

Santander Consumer USA Inc. in the United States is seeking a Branch Operations Manager to run a busy branch with a focus on efficiency, risk controls, and exceptional customer service. You will oversee deposits, cash handling, and lobby management while coaching staff and ensuring compliance.

The role requires 3+ years in branch banking, cash handling experience, and strong interpersonal skills. You will use data to improve branch performance, support nearby locations as needed, and promote a

Qualifications

3+ Years demonstrated experience in branch banking or related operations/support
18+ Months cash handling experience
18+ Months customer service in high-volume environment
Strong knowledge of policy, compliance, risk management and loss prevention

Responsibilities

Assist customers with deposits, withdrawals, and payments.
Oversee risk controls and ensure regulatory compliance.
Provide excellent customer service and resolve issues promptly.
Coach and develop branch staff to improve performance.
Engage customers through digital channels and promote self-service options.
Maintain accurate audit logs and perform cash counts.
Support teller line and ensure accurate transactions.
Maintain clear communication with customers in person, phone, and digital channels.