Branch Operations Leader - Customer Experience & Compliance

JPMorgan Chase & Co.; Muncie (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in Muncie, Indiana, is seeking a Branch Operations Lead to partner with the Branch Manager and colleagues.

You will help ensure clients’ transactions are handled with precision, while upholding policies, procedures, and regulatory requirements. A typical day includes greeting clients, guiding them to self-service options, reviewing operations, and maintaining strong loss control and audit standards.

Qualifications

• You adhere to policies, procedures and regulatory banking requirements.
• You maintain organization and attention to detail across multiple tasks.
• You lead and operate with collaboration while ensuring transaction accuracy.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings to build trusted relationships.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations, including cash devices and adherence to policies, loss controls and audits.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support all branch operations and maintain high standards for compliance and security.

Skills

Policy compliance

Detail‑oriented

Leadership

Client education

Communication

Education

High school diploma or equivalent

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Muncie, Indiana, is seeking a Branch Operations Lead to partner with the Branch Manager and colleagues.

You will help ensure clients’ transactions are handled with precision, while upholding policies, procedures, and regulatory requirements. A typical day includes greeting clients, guiding them to self-service options, reviewing operations, and maintaining strong loss control and audit standards.