Branch Experience Lead — Operations & Service

JPMorganChase; Indianapolis (IN); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

JPMorgan Chase in Indianapolis seeks a Branch Operations Lead to drive a welcoming customer experience and oversee day-to-day branch activities. You will supervise operations, ensure accurate transactions, and align with bank policies while guiding the team to deliver exceptional service.

You will educate staff, promote self-service channels, and collaborate with leadership to maintain strong loss control and audit readiness. The role requires weekend/evening hours and retail banking background.

Qualifikationen

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle tasks.
• Demonstrate leadership and operational proficiency to ensure transaction accuracy.
• Educate branch team and partners to stay connected and informed.
• Engage clients and refer to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Aufgaben

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients as they enter, assist with transactions, manage lobby flow and schedule meetings.
• Lead branch operations, including cash devices and adherence to bank policies.
• Introduce clients to the branch team and help with specialized financial needs.
• Promote self-service options to simplify the client banking experience.
• Support branch operations with loss control, compliance, and audits.

Kenntnisse

Policy compliance

Detail orientation

Leadership

Client education

Ausbildung

High school/GED

College degree / military equivalent

Jobbeschreibung

JPMorgan Chase in Indianapolis seeks a Branch Operations Lead to drive a welcoming customer experience and oversee day-to-day branch activities. You will supervise operations, ensure accurate transactions, and align with bank policies while guiding the team to deliver exceptional service.

You will educate staff, promote self-service channels, and collaborate with leadership to maintain strong loss control and audit readiness. The role requires weekend/evening hours and retail banking background.