Branch Operations & Customer Experience Lead

JPMorgan Chase & Co.; Turlock (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to work in a Chase Branch, partnering with the Branch Manager to deliver an outstanding client experience while ensuring adherence to bank policies and regulatory requirements.

The role focuses on welcoming clients, guiding transactions, promoting self-service options, and maintaining strong loss controls, audits, and security. Weekend/evening hours are required, with travel for training as needed.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere in the branch and ensure an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear communication, understand needs, and guide them to self-service options.

Skills

Policy compliance

Attention to detail

Leadership

Client education

Communication

Teamwork

Time management

Education

High school diploma / GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to work in a Chase Branch, partnering with the Branch Manager to deliver an outstanding client experience while ensuring adherence to bank policies and regulatory requirements.

The role focuses on welcoming clients, guiding transactions, promoting self-service options, and maintaining strong loss controls, audits, and security. Weekend/evening hours are required, with travel for training as needed.