Branch Operations Leader – Commercial Lines

Insurance Office of America; Mission Viejo (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid time off

Career growth

Culture & balance

Community service

Job summary

Insurance Office of America is seeking a Branch Operations Supervisor - Commercial Lines for the Mission Viejo area, with hybrid work requiring 1 day in-office at IOA locations. You will lead the Account Management team, manage workflows, and ensure HR processes and policy compliance.

Ideal candidates have 2+ years of industry experience, active P&C licensing, and strong communication skills. IOA offers competitive pay, health insurance, and career growth opportunities.

Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• Active licensing required.
• Outstanding communication and people management skills.

Responsibilities

• Team Leadership: Manage Account Management staff, monitor performance and provide coaching.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Monitoring: Ensure productivity, quality, and service standards.
• Scheduling: Manage staff days off calendars for service continuity.
• Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection: Participate in interviewing and hiring recommendations.

Skills

Team Leadership

People Management

Performance Monitoring

Data Analysis

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Branch Operations Supervisor - Commercial Lines for the Mission Viejo area, with hybrid work requiring 1 day in-office at IOA locations. You will lead the Account Management team, manage workflows, and ensure HR processes and policy compliance.

Ideal candidates have 2+ years of industry experience, active P&C licensing, and strong communication skills. IOA offers competitive pay, health insurance, and career growth opportunities.