Branch Operations Lead – Commercial Lines (Hybrid)

Insurance Office of America; Tustin (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America in California is seeking a Branch Operations Supervisor - Commercial Lines to lead the Account Management team and oversee daily workflows, performance, and compliance across multiple office locations.

This role requires an active P&C license, strong leadership and communication, and the ability to develop staff while aligning with IOA's values. The position offers competitive pay, health benefits, and career growth.

Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• All required active licensing
• Outstanding communication and people management skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage Account Management staff, monitor performance, and provide coaching.
• Ensure compliance with HR processes and policies.
• Ensure productivity, efficiency, quality, and service standards.
• Manage staff days off calendars for service continuity.
• Ensure appropriate staffing levels and recommend adjustments.
• Participate in interviewing and hiring recommendations.
• Prepare and deliver performance evaluations.
• Provide coaching, consultation, and training.
• Encourage growth and development of personnel.
• Develop future branch operations leaders.
• Promote IOA culture and improve engagement.
• Identify gaps and implement corrective actions.
• Monitor and interpret performance data.
• Maintain transparent communication with leadership.
• Develop and ensure compliance with core work processes.
• Implement and enforce company policies.
• Maintain high technical competence and industry expertise.
• Continuously improve management and leadership skills.
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.

Skills

Communication skills

People management

MS Office proficiency

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America in California is seeking a Branch Operations Supervisor - Commercial Lines to lead the Account Management team and oversee daily workflows, performance, and compliance across multiple office locations.

This role requires an active P&C license, strong leadership and communication, and the ability to develop staff while aligning with IOA's values. The position offers competitive pay, health benefits, and career growth.