Branch Operations Leader | Client Success & Profitability

Kids for the Future; Hayward (CA); On-site; USD 110,000 - 126,000; Full time

Job summary

Kids for the Future in Hayward, CA, seeks an experienced Operations Manager to oversee branch operations, client relationships, and profitability. You will coordinate with field teams, sales, and accounting to ensure service quality and strong financial performance.

The role requires 5+ years of leadership in operations, a Bachelor’s degree or equivalent, and travel up to 30%. Proficiency in Excel and MS Office is essential to manage budgets, labor, and KPIs effectively.

Qualifications

• 5+ years of operations leadership experience.
• Bachelor’s degree preferred or equivalent experience.
• Strong leadership, client management, and problem‑solving skills.
• Experience managing profitability, labor, and operational metrics.
• Proficiency in Microsoft Office, especially Excel.
• Ability to travel up to 30%.

Responsibilities

• Oversee daily operations, scheduling, labor planning, and equipment allocation.
• Ensure jobs are completed safely, efficiently, on time, and to company quality standards.
• Monitor labor utilization, project performance, and operational KPIs.
• Manage fleet, equipment, inventory, and overall operational readiness.
• Serve as the primary point of contact for all clients.
• Build and maintain strong client relationships while ensuring customer satisfaction.
• Resolve service issues and conduct regular job site and client check-ins.
• Partner with Sales and Solutions teams to support account growth and retention.
• Hire, train, coach, and develop field and operations employees.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance reviews, corrective action, and employee development planning.
• Foster a positive, safety-focused, and high-performing team culture.
• Own branch profitability and monitor gross profit performance.
• Manage labor costs, operational expenses and job margins.
• Partner with Accounting on billing accuracy, invoicing and AR support.
• Support forecasting, labor planning, and budget management.
• Identify operational challenges and implement solutions to improve efficiency.
• Ensure compliance with company policies, safety standards, and reporting requirements.
• Maintain operational documentation including work orders, time reporting, expenses, and employee records.

Skills

Leadership

Client management

Problem solving

Travel up to 30%

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

Kids for the Future in Hayward, CA, seeks an experienced Operations Manager to oversee branch operations, client relationships, and profitability. You will coordinate with field teams, sales, and accounting to ensure service quality and strong financial performance.

The role requires 5+ years of leadership in operations, a Bachelor’s degree or equivalent, and travel up to 30%. Proficiency in Excel and MS Office is essential to manage budgets, labor, and KPIs effectively.