Branch Operations Leader: Growth & Service

AppleOne Employment Services; Hayward (CA); On-site; USD 34,000 - 54,000; Full time

Job summary

AppleOne Employment Services is seeking a Branch Operations Officer/Specialist in Hayward, CA for a direct hire. The role emphasizes leading branch teams, ensuring compliance, and driving client service excellence in a busy in-office environment.

The position requires strong knowledge of branch operations, staff coaching, and banking products, with opportunities to grow into branch leadership and staff development initiatives.

Qualifications

• Experience overseeing daily branch operations and ensuring compliance.
• Ability to coach and develop branch staff while maintaining service quality.
• Proficient with banking procedures, teller functions and regulatory requirements.
• Familiarity with Microsoft Word, Excel and Outlook, plus banking systems.

Responsibilities

• Oversee daily branch operations including staffing, documentation and approvals.
• Lead, train and develop branch staff and manage performance.
• Review new accounts and resolve escalated client concerns.
• Partner with leadership on customer retention and business development.
• Maintain branch security and adherence to procedures.

Skills

Branch operations

Staff coaching

Customer service

Regulatory compliance

Banking products

MS Office

Teller operations

Tools

Banking software

Banking systems

Job description

AppleOne Employment Services is seeking a Branch Operations Officer/Specialist in Hayward, CA for a direct hire. The role emphasizes leading branch teams, ensuring compliance, and driving client service excellence in a busy in-office environment.

The position requires strong knowledge of branch operations, staff coaching, and banking products, with opportunities to grow into branch leadership and staff development initiatives.