Operations Manager

Kids for the Future; Hayward (CA); On-site; USD 110,000 - 126,000; Full time

Job summary

Kids for the Future in Hayward, CA, seeks an experienced Operations Manager to oversee branch operations, client relationships, and profitability. You will coordinate with field teams, sales, and accounting to ensure service quality and strong financial performance.

The role requires 5+ years of leadership in operations, a Bachelor’s degree or equivalent, and travel up to 30%. Proficiency in Excel and MS Office is essential to manage budgets, labor, and KPIs effectively.

Qualifications

• 5+ years of operations leadership experience.
• Bachelor’s degree preferred or equivalent experience.
• Strong leadership, client management, and problem‑solving skills.
• Experience managing profitability, labor, and operational metrics.
• Proficiency in Microsoft Office, especially Excel.
• Ability to travel up to 30%.

Responsibilities

• Oversee daily operations, scheduling, labor planning, and equipment allocation.
• Ensure jobs are completed safely, efficiently, on time, and to company quality standards.
• Monitor labor utilization, project performance, and operational KPIs.
• Manage fleet, equipment, inventory, and overall operational readiness.
• Serve as the primary point of contact for all clients.
• Build and maintain strong client relationships while ensuring customer satisfaction.
• Resolve service issues and conduct regular job site and client check-ins.
• Partner with Sales and Solutions teams to support account growth and retention.
• Hire, train, coach, and develop field and operations employees.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance reviews, corrective action, and employee development planning.
• Foster a positive, safety-focused, and high-performing team culture.
• Own branch profitability and monitor gross profit performance.
• Manage labor costs, operational expenses and job margins.
• Partner with Accounting on billing accuracy, invoicing and AR support.
• Support forecasting, labor planning, and budget management.
• Identify operational challenges and implement solutions to improve efficiency.
• Ensure compliance with company policies, safety standards, and reporting requirements.
• Maintain operational documentation including work orders, time reporting, expenses, and employee records.

Skills

Leadership

Client management

Problem solving

Travel up to 30%

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

• Location 2343 Lincoln Ave.,Hayward, CA, 94545,United States
• Base Pay $110,000.00 / Year
• Job Category Operations , Managerial
• Employee Type FT Exempt

Description

Operations Manager

Position Summary:

The Operations Manager oversees all branch operations, client relationships, team performance, and profitability within the local market. This role serves as the primary liaison between clients, field teams, sales, and internal departments to ensure high-quality service delivery, operational efficiency, and strong financial performance.

Key Responsibilities:

Operations Management

• Oversee daily operations, scheduling, labor planning, and equipment allocation.
• Ensure jobs are completed safely, efficiently, on time, and to company quality standards.
• Monitor labor utilization, project performance, and operational KPIs.
• Manage fleet, equipment, inventory, and overall operational readiness.

Client Management

• Serve as the primary point of contact for all clients.
• Build and maintain strong client relationships while ensuring customer satisfaction.
• Resolve service issues and conduct regular job site and client check‑ins.
• Partner with Sales and Solutions teams to support account growth and retention.
• Hire, train, coach, and develop field and operations employees.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance reviews, corrective action, and employee development planning.
• Foster a positive, safety‑focused, and high‑performing team culture.
• Own branch profitability and monitor gross profit performance.
• Manage labor costs, operational expenses and job margins.
• Partner with Accounting on billing accuracy, invoicing and AR support.
• Support forecasting, labor planning, and budget management.

Strategic & Administrative Functions

• Identify operational challenges and implement solutions to improve efficiency.
• Ensure compliance with company policies, safety standards, and reporting requirements.
• Maintain operational documentation including work orders, time reporting, expenses, and employee records.

Qualifications:

• Bachelor’s degree preferred or equivalent experience.
• 5+ years of operations leadership experience, preferably in facility services, restoration, specialty services, or technical services.
• Strong leadership, client management, and problem‑solving skills.
• Experience managing profitability, labor, and operational metrics.
• Proficiency in Microsoft Office, especially Excel.
• Ability to travel up to 30%.

Success Metrics

• Branch profitability
• Client retention and satisfaction
• Team performance and retention.
• Operational efficiency and quality compliance.

Additional Information

• EEO-1 Classification First/Mid Level Officials and Managers