Branch Operations Manager

Confidential; Denver (CO); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Vehicle allowance

Mileage reimbursement

Job summary

A leading facilities services company in Denver is seeking a Senior Operations Leader to manage branch operations and sales, ensuring high-quality service and customer satisfaction. This role requires over 10 years of leadership experience and a strong background in financial management, especially in high-volume service environments. Key responsibilities include P&L management, team development, and client relationship maintenance. Competitive compensation starts at $130,000+, with performance bonuses and various benefits.

Qualifications

• 10+ years leading branch or multi-department operations with financial accountability.
• 7+ years in a high-volume service environment like construction or renovation.
• Proven success managing P&L, budgets, and financial metrics.

Responsibilities

• Own full P&L responsibility, focusing on revenue growth and margin performance.
• Recruit and develop high-performing teams while fostering accountability.
• Serve as a key point of contact for maintaining client satisfaction.

Skills

Leadership Experience

Industry Background

Financial Expertise

Project Oversight

Client-Facing Skills

Sales & Growth Mindset

People Leadership

Technology

Language Skills

Mobility

Tools

Microsoft Office

Job description

The Senior Operations Leader will be responsible for managing all branch-level operations and sales activity for a location generating $10M+ in annual revenue. This includes oversight of service delivery, staff and contractor performance, financial results, and customer satisfaction across core service lines.

Key Responsibilities

Operational & Financial Leadership

• Own full P&L responsibility, including revenue growth, margin performance, EBITDA targets, billing accuracy, and cost control
• Manage work-in-progress, invoicing, lien waivers, subcontractor payments, and backlog visibility
• Ensure safe, timely, and high-quality execution across all service lines

Team & Culture Development

• Recruit, develop, and retain high-performing managers, supervisors, and field teams
• Establish clear performance expectations and foster a culture of accountability, safety, and continuous improvement
• Lead and coordinate both internal teams and independent contractors

Client & Business Growth

• Serve as a senior point of contact for key clients, maintaining strong relationships and driving retention
• Address service issues proactively and ensure consistent client satisfaction
• Partner with sales leadership to support proposals, expand services, and identify new growth opportunities

Process & Performance Improvement

• Implement operational best practices, process improvements, and technology initiatives
• Drive productivity, quality, and efficiency across all branch and satellite operations

Qualifications & Experience

• Leadership Experience: 10+ years leading branch or multi-department operations with full financial accountability
• Industry Background: 7+ years in construction, renovation, painting, restoration, or another high-volume, transactional service environment
• Financial Expertise: Proven success managing P&L, budgets, and operational financial metrics
• Project Oversight: Experience leading large-scale projects and teams with strong attention to timelines and quality
• Client-Facing Skills: Excellent communication and relationship-building abilities
• Sales & Growth Mindset: Comfortable supporting business development and proposal efforts
• People Leadership: Experience managing managers, project leaders, and field supervisors
• Technology: Proficiency with Microsoft Office and ability to adapt to new systems
• Language Skills: Bilingual English/Spanish strongly preferred
• Mobility: Valid driver’s license with regular local travel

Compensation & Work Structure

• Competitive base salary starting at $130,000+
• Performance-based bonus paid out quarterly
• Vehicle allowance and mileage reimbursement
• Flexibility to work extended or non-standard hours as business needs require

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

General Business and Management

Industries

Facilities Services and Consumer Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)