Multi-Branch Operations Leader - Grow & Serve Customers

World Finance; Gallatin (TN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid holidays

Job summary

World Finance, a recognized national lender, seeks an Overstaff Branch Manager to guide multiple branches with onsite leadership and strategic coaching. You will drive exceptional service, mentor branch teams, and ensure operations align with company goals while promoting financing and tax services.

The role emphasizes community engagement, compliance, and growth across a nationwide network, with travel to assigned branches and a strong focus on employee development and customer satisfaction.

Qualifications

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Skills

Leadership

Coaching/Mentoring

Customer service

Communication

Interpersonal skills

Job description

World Finance, a recognized national lender, seeks an Overstaff Branch Manager to guide multiple branches with onsite leadership and strategic coaching. You will drive exceptional service, mentor branch teams, and ensure operations align with company goals while promoting financing and tax services.

The role emphasizes community engagement, compliance, and growth across a nationwide network, with travel to assigned branches and a strong focus on employee development and customer satisfaction.