Branch Operations Leader: Client Experience & Compliance

JPMorgan Chase & Co.; Goodyear (AZ); On-site; USD 56,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Goodyear, AZ is seeking a Branch Operations Lead to oversee daily branch activities, partner with the Branch Manager, and elevate the client experience with accuracy, compliance and care.

The role focuses on welcoming clients, guiding transactions, managing lobby flow, and promoting self-service options while ensuring loss control, audits, and policy adherence.

Qualifications

• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs and guide them.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the branch team and assist with financial needs.
• Promote self-service options and access to accounts anytime.
• Support loss control, compliance, and audits to ensure smooth, secure operations.

Skills

Retail banking

Leadership

Customer service

Regulatory compliance

Communication skills

Team collaboration

Education

High school diploma or equivalent

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Goodyear, AZ is seeking a Branch Operations Lead to oversee daily branch activities, partner with the Branch Manager, and elevate the client experience with accuracy, compliance and care.

The role focuses on welcoming clients, guiding transactions, managing lobby flow, and promoting self-service options while ensuring loss control, audits, and policy adherence.