Branch Experience & Ops Lead

JPMorganChase; Avondale (AZ); On-site; USD 52,000 - 74,000; Full time

Job summary

JPMorgan Chase in Avondale, AZ is hiring a Branch Operations Lead to supervise daily branch activities, collaborating with the Branch Manager to ensure a welcoming atmosphere and exceptional client service. You will oversee cash devices, support loss control, and train staff on policies, procedures, and audits while promoting self-service options for customers.

You'll lead a team, nurture client relationships, and coordinate with specialists to meet diverse financial needs.

Qualifications

• Adhere to policies, procedures, and banking regulations.
• Maintain attention to detail and stay organized.
• Lead and educate the branch team to stay informed.
• Educate clients and refer to experts as needed.
• Build meaningful client relationships in a team.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch.
• Greet clients, assist with transactions, manage lobby flow.
• Engage clients with clear communication and queue checks.
• Lead branch operations, cash devices, and audits.
• Introduce clients to branch team to meet needs.
• Promote self-service options for 24/7 access.
• Support all branch ops with loss control and compliance.

Skills

Policies & regulations

Detail orientation

Leadership

Staff education

Client engagement

Retail banking

Weekend/evening availability

Team collaboration

Transaction accuracy

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in Avondale, AZ is hiring a Branch Operations Lead to supervise daily branch activities, collaborating with the Branch Manager to ensure a welcoming atmosphere and exceptional client service. You will oversee cash devices, support loss control, and train staff on policies, procedures, and audits while promoting self-service options for customers.

You'll lead a team, nurture client relationships, and coordinate with specialists to meet diverse financial needs.