Branch Operations Leader – Elevate Client Experience

JPMorgan Chase & Co.; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

JPMorgan Chase & Co. in the United States (Las Vegas, NV area) is seeking a Branch Operations Lead to guide daily branch activities and supervise client interactions with a focus on accuracy, compliance, and exceptional service.

You will partner with the Branch Manager to train staff, optimize lobby flow, and introduce clients to self-service channels to enhance the banking experience. This role requires a strong emphasis on loss control, audits, and policy adherence.

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High School diploma, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance and audits, ensuring the branch operates smoothly and securely.

Skills

Leadership

Policy compliance

Attention to detail

Customer service

Team collaboration

Training others

Communication

Cash handling

Time management

Multitasking

Education

High School diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in the United States (Las Vegas, NV area) is seeking a Branch Operations Lead to guide daily branch activities and supervise client interactions with a focus on accuracy, compliance, and exceptional service.

You will partner with the Branch Manager to train staff, optimize lobby flow, and introduce clients to self-service channels to enhance the banking experience. This role requires a strong emphasis on loss control, audits, and policy adherence.