Branch Operations Lead — Training Path to Impactful Banking

JPMorgan Chase; Warren (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences at the Warren branch. You will guide branch operations, oversee cash devices, and ensure compliance with bank policies while coaching teammates to uphold service excellence.

The role emphasizes engaging clients, promoting self-service options, and maintaining loss control and audit readiness. Weekend/evening shifts are required as part of branch hours.

Qualifications

• Adhere to bank policies, procedures and regulatory requirements.
• Maintain strong attention to detail and stay organized to juggle tasks.
• Demonstrate leadership and operational proficiency to ensure accurate transactions.
• Educate branch team and partners to keep them informed.
• Engage clients and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere in the branch.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication to understand needs.
• Lead branch operations, handle cash devices and ensure policy adherence.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance and audits to keep the branch secure.

Skills

Leadership

Attention to detail

Client communication

Team education

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling

ATM operations

Cash vault

Job description

JPMorgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences at the Warren branch. You will guide branch operations, oversee cash devices, and ensure compliance with bank policies while coaching teammates to uphold service excellence.

The role emphasizes engaging clients, promoting self-service options, and maintaining loss control and audit readiness. Weekend/evening shifts are required as part of branch hours.