Senior Loan Operations Lead - Origination & Servicing

Bbcnbank; Los Angeles, Northern (CA, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles is seeking a supported Manager to oversee Loan Operations activities, including documentation, funding, collateral monitoring, and servicing. You will supervise the loan origination staff, ensure adherence to policies, and drive efficiency across the department.

Responsibilities include guiding staff development, coordinating with lending teams, and resolving escalations while maintaining loan accounting accuracy and daily postings.

Qualifications

• Extensive knowledge in Loan Operations policies and procedures.
• Extensive knowledge of banking regulations and state/federal regulations.
• Experience with Fiserv System.
• Experience with loan database software (Navigator) and loan documentation program (Laser Pro).

Responsibilities

• Support manager to manage all activities related to loans, including preparation of loan documentation, closing funding boarding, collateral monitoring, payment posting, life of loan servicing and Customer service.
• Supervise department workflow and loan origination staff.
• Ensure that policies are implemented and followed; review procedures and recommend changes to increase efficiency and productivity.
• Provide guidance, motivation, and training to Loan Operations staff for career growth and education.
• Coordinate with lending departments to ensure accuracy and completeness of information.
• Review and upload final signed loan documents into Global Wave (GW).
• Understand loan accounting system to perform boarding of new, renewals, extensions, restructurings, and changes.
• Process and approve loan/GL tickets for funding and fees; handle escalated customer service issues.
• Assist senior officers and managers on department projects and cross-training.

Skills

Loan Operations policies

Banking regulations

Fiserv System

Navigator database

Laser Pro

Supervisory skills

Communication

Education

College education

Credentials / licenses

Tools

Navigator

Laser Pro

Global Wave / GW

Job description

Bank of Hope in Los Angeles is seeking a supported Manager to oversee Loan Operations activities, including documentation, funding, collateral monitoring, and servicing. You will supervise the loan origination staff, ensure adherence to policies, and drive efficiency across the department.

Responsibilities include guiding staff development, coordinating with lending teams, and resolving escalations while maintaining loan accounting accuracy and daily postings.