Branch Operations Leader

Banc of California, Inc.; La Habra (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

401k with company match

Health, dental, vision insurance

Paid parental leave

Tuition reimbursement

LinkedIn Learning access

Job summary

Banc of California, Inc. is hiring an Officer, Branch Operations Manager in California. You will lead the branch team to meet service, growth, and operational audit goals while ensuring compliance with policies and laws.

You will supervise daily operations, coach staff for performance, and drive risk-aware processes, with emphasis on customer service excellence and adherence to brand standards.

Qualifications

• 7 years in branch operations, including 3 years supervisory or other leadership experience is required.
• High School Diploma or equivalent is required.
• Associate’s degree or higher strongly preferred.
• Mastery of the operational regulatory environment with thorough knowledge of banking operations is required.
• Solid knowledge of all aspects of using key branch systems; basic end-user knowledge of Word and Excel is required.

Responsibilities

• Assure high quality and friendly customer service and adherence to growth and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective operational and service environment.
• Monitor staff’s performance relative to losses, differences and mitigating risk; coach for improved performance.
• Approve transactions within established guidelines, and escape when required.
• Participate in the opening and closing of branch; conduct security inspections under dual control.
• Conduct regular staff meetings to ensure compliance with Bank policies and procedures.
• Review daily reports and assist Branch Manager in achieving audit ratings and branch certifications.
• Identify and mitigate audit and operational risk; monitor expense control.
• Involved with interviewing and hiring decisions; prepare and deliver performance evaluations.

Skills

Branch operations

Leadership

Customer service

Regulatory knowledge

Excel

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Banking systems

Word

Excel

Job description

Banc of California, Inc. is hiring an Officer, Branch Operations Manager in California. You will lead the branch team to meet service, growth, and operational audit goals while ensuring compliance with policies and laws.

You will supervise daily operations, coach staff for performance, and drive risk-aware processes, with emphasis on customer service excellence and adherence to brand standards.