Traveling Branch Supervisor - Operations & Coaching

Banc of California, Inc.; Fallbrook, Irvine, Brea (CA, CA, CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

401k with match

Health insurance

Tuition reimbursement

Mentorship program

LinkedIn Learning

Job summary

Banc of California, Inc. in the United States is seeking a Branch Support Officer to represent the Bank, assist clients with transactions, and support daily branch operations while traveling between temporary assignments.

The role emphasizes quality control, supervisory responsibilities, and adherence to policies, with opportunities to coach staff, promote services, and contribute to audit success. A strong background in banking operations and customer service is required.

Qualifications

• 5 years in branch operations is required.
• Experience as a supervisor is preferred.
• High School Diploma or equivalent is required.
• Associate’s degree or higher strongly preferred.
• Solid understanding of the operational regulatory environment with thorough knowledge of banking operations is required.
• Solid understanding of key branch systems; basic end-user knowledge of Word and Excel is required.

Responsibilities

• Actively involved in quality control for assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective sales and service environment.
• Monitor Tellers’ performance relative to losses, differences and referrals. When appropriate, coach for improved performance.
• Approve transactions within established guidelines.
• Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support branch in the achievement of satisfactory audit ratings.
• Identify and mitigate audit ratings.
• Involved with interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling’s.
• Manage, support, coach and train staff.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned

Skills

Customer service

Leadership

Banking operations

Cash handling

Regulatory knowledge

Flexibility

Travel between branches

Education

High School Diploma

Associate degree or higher preferred

Tools

Word

Excel

Job description

Banc of California, Inc. in the United States is seeking a Branch Support Officer to represent the Bank, assist clients with transactions, and support daily branch operations while traveling between temporary assignments.

The role emphasizes quality control, supervisory responsibilities, and adherence to policies, with opportunities to coach staff, promote services, and contribute to audit success. A strong background in banking operations and customer service is required.