Branch Operations Leader

Navy Federal Credit Union; Duncanville (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Navy Federal Credit Union in Duncanville, TX seeks an experienced Branch Supervisor to oversee daily branch operations and lead a team delivering a full range of financial products and services. You will monitor cash operations, drive service standards, participate in recruiting, budgeting, and cross-selling initiatives, and ensure HR and security policies are followed.

The role requires strong leadership, excellent communication, and the ability to analyze performance data to improve results.

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts.
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
• Working knowledge of functions relating to cash and ATM operations.
• Ability to manage multiple priorities independently and/or in a team environment.
• Exposure to member/customer service operations.
• Exposure to mentoring and leading employees.
• Effective organizational, planning and time management skills.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective verbal and written communication skills.
• Effective word processing and spreadsheet software skills

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts.
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
• Manage staff to ensure vault opening, closing and balancing procedures are completed.
• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events.
• Participate in recruiting efforts, on-boarding and initial training of team members.
• Participate in budget, purchasing, tracking and records retention for business expenses.
• Guide team development for continual growth in technical, soft and leadership skills.
• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services.
• Assist with leading and training team members to deliver high quality service to our members.
• Analyze reports and conduct trend analysis to optimize business performance.
• Ensure compliance with all security, safety and emergency preparedness procedures.
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
• Perform supervisory/managerial responsibilities: Supervise daily activities, Ensure adequate/skilled staffing; select employees, Establish performance goals and priorities, Prepare, conduct and review performance appraisals, Develop, mentor, and counsel staff, Provide input and/or prepare budget requirements for Annual Financial Plan (AFP), Ensure section/branch goals and objectives align with division/department strategy, Ensure efficiency of operations, Act as Manager in the incumbent's absence
• Perform other duties as assigned

Skills

Leadership

Team management

Communication skills

Time management

Analytical skills

Customer service

Education

Bachelor's degree in Accounting, Business Administration or equivalent

Tools

Microsoft Excel

Word processing

Job description

Navy Federal Credit Union in Duncanville, TX seeks an experienced Branch Supervisor to oversee daily branch operations and lead a team delivering a full range of financial products and services. You will monitor cash operations, drive service standards, participate in recruiting, budgeting, and cross-selling initiatives, and ensure HR and security policies are followed.

The role requires strong leadership, excellent communication, and the ability to analyze performance data to improve results.